Terms & Conditions

1. Order Confirmation
By accepting these terms and conditions, upon confirmation of the customer’s order, a written and binding agreement is entered between the customer and woodwood.com. Once an order is completed on woodwood.com, the customer will automatically receive a confirmation of the purchase. In case of errors or omissions in the order, we woodwood.com reserve the right NOT to send the product to the customer, and thus cancel the order.

Online Dispute Resolution (ODR): Link: ec.europa.eu/odr
 

2. Age Restriction
We woodwood.com require parental or guardian consent for customers under the age of 18. Name and contact information of the person giving consent must be provided at the checkout.
 

3. Payment Methods
woodwood.com accepts VISA/Dankort, VISA Electron, MasterCard, Maestro and PayPal. If payment is by debit or credit card, the customer must enter all the necessary information on the card and, in the case of a transaction with 3D Secure, the security code. All information is sent securely to woodwood.com, using SSL (Secure Socket Layer) through an encrypted connection; this prevents any unknown and unauthorised sources from accessing customer information. woodwood.com does not store customer credit card information after completing the transaction.

All prices for EU based customers include Danish VAT; this will automatically be removed for all Non-EU customers. Prices are without shipping or other services that woodwood.com may offer. woodwood.com reserves the right to change prices at any time. On woodwood.com prices are shown in local currencies.

*Please note that local import charges (customs duty, sales tax) may occur depending on your region and country. These charges are at your own expense.
 

4. Local Levies/Taxes & Duties
Local charges (customs duty, sales tax, etc.) can occur depending on your region and local customs legislation. These charges are at your own expense.
 

5. VAT EXEMPT PURCHASES (FOR CUSTOMERS OUTSIDE OF THE EU):
We offer tax-free purchases on orders from Non-EU countries. Prices do not include payment or delivery charges. VAT (25% of the total price) is automatically deducted based on your location.

*U.S. TAX AND DUTY
woodwood.com can send for 800 USD free of taxes and duty per shipment due to the increase in U.S. de minimis.

Please note, local customs authorities may hold your package for review which may cause delays. In this instance, Wood Wood is not responsible for any delays or charges given by local tax authorities.
 

6. Returns
The customer may cancel her/his purchase by giving unambiguous notice within 14 calendar days from the date of receiving the item. The cancellation deadline is met if the customer sends the notification before the 14-day period. The item must be shipped without undue delay and no later than 14 days from the date of dispatch.

The product must, preferably, be returned in its original packaging. Unfortunately, our Shipments do not have a return label; however, we offer a return service that is subject to a cost that varies depending on the starting point of return. Please see our return policy here.

woodwood.com will reject all returns that do not meet the above requirements. Please note that the customer must retain the receipt of the return shipment until the product is received and refunded by woodwood.com.

By using the right of withdrawal, reasonable costs will also be refunded. The total amount is refunded without undue delay and no later than 14 days from receipt of notice of withdrawal. However, woodwood.com may withhold the refund until the item has been received or until the customer has submitted documentation for returning the item, whichever is the earliest.

If the customer wishes to exchange an item, this can be done by placing a new order and returning the unwanted item. Once woodwood.com receives the returned product, the items(s) are refunded.

An item can be returned, regardless of its use. The customer, however, is liable for any deterioration of the value of the product due to other handling than is necessary to determine the nature, characteristics and manner of the product. If the customer has handled the product differently than what is necessary to test the product in a general way and the value of the product, as a result, is deteriorated, woodwood.com will deduct an amount corresponding to the impairment.

In case the customer does not agree with woodwood.com’s handling of the cancellation right, and the customer is unable to find an amicable solution with woodwood.com, the customer may complain with the Centre for Complaints Solution if the conditions for this are met (see www.forbrug.dk)
 

7. Warranty & Repairs
All products from woodwood.com come with a 2-year manufacturing warranty. This warranty includes faults in the fabric, workmanship and other manufacturing related errors. The warranty does not apply to defects caused by normal wear and tear. For warranty claims please contact customer service at [email protected]

Please note, all items for repair should be washed and cleansed of stains and odour. Any garment returned with stains and odours will automatically be rejected and returned to the customer.

The deadline expires on the day of receipt of the goods. In determining a claimable defect in the goods, the customer must notify it within a reasonable period of time from the date on which the defect was detected or should be discovered. Anything within 2 months of this day will always be within a reasonable time.

If the claim is justified, the customer will be refunded reasonable costs for shipping the item.

In case the customer does not agree with woodwood.com’s handling of the cancellation right, and the customer is unable to find an amicable solution with woodwood.com, the customer may complain with the Centre for Complaints Solution if the conditions for this are met (see www.forbrug.dk)
 

8. Shipping
Our shipping partner Link Logistics handles all outbound shipments. Deliveries will be carried out by GLS and PostNord for Domestic orders while UPS and DHL will deliver international orders. Unfortunately, we cannot make any exceptions. All orders are insured, and Track & Trace information is provided via SMS and/or email upon dispatch.

Shipping times for regular service in Europe are 1-4 business days and 2-5 days for orders out of Europe. woodwood.com accepts no responsibility for delays in customs processes outside the EU. Please use our shipping times as a guide. Some countries may experience extended shipping times due to exceptional shipping requirements.

Shipping costs will be added at the checkout and may vary from country to country. Prices shown on woodwood.com are added to the order during the checkout process. Customer Service is at the customer’s disposal to answer any questions regarding shipping costs on [email protected] and +45 3535 6264, Ext.7.

woodwood.com reserves the right to request additional shipping costs from the customer on orders for multiple items.
 

9. Privacy
woodwood.com treats customer information with the utmost respect and integrity. No information will be disclosed to third parties. Read our privacy policy: https://www.woodwood.com/privacy-policy
 

10. Company Information
woodwood.com is the official online shop for Carrington Retail ApS. Carrington Retail ApS is governed by Danish law and registered in Denmark at:

W.W. HEADQUARTERS

Nørrebrogade 106, Baghuset
2200 Copenhagen N
Denmark

T: +45 3535 6264
E: [email protected]
 

PRIVACY POLICY
Welcome to the Wood Wood webstore.

This website is owned and run by Carrington Retail ApS (‘we’, ‘our’, ‘us’).  The term ‘our online services’ refers to woodwood.com. If you use our online service, we will refer to you using the terms’ user’, ‘visitor’, ‘you’, ‘your’, ‘yours’ in this policy.

At Wood Wood data protection and confidentiality is a high priority. This privacy policy sets out clear guidelines for how Wood Wood processes your personal data. Further, we explain how we use the personal data that you leave and/or provide when you visit our website and use the various services on the website.
 

Data controller and contact information
This website is operated and owned by:

Carrington Retail Aps.
Nørrebrogade 106
2200 Kbh N
Denmark

[email protected]
+45 3535 6264
 

Collection of personal data
You will always be informed in connection with collection of personal data about you. The personal data collected by us may include, for instance, your name, your email address, and similar identification data, information about an online purchase and about your navigation on the website. In connection with the submission of your data it will always be stated whether the submission is voluntary or necessary for completing the desired action, such as the completion of a transaction in our web shop.

Your personal data is collected in one or several of below cases:

- When you buy goods online at woodwood.com

- When you sign up for Wood Wood newsletter

- When you create a client account at woodwood.com

- When you sign up for Wood Wood Club (either online or in Wood Wood stores)

- When you participate in one of Wood Wood competitions/raffles

If you use your email address in more than one of the above cases, your personal data will only be collected and registered in one place. This way your information is already stored when you shop at us, and you will not receive the same marketing material from Wood Wood more than once.
 

Use of personal data
Personal data is collected and will be used in connection with:

- Completion of orders in our web shop

- Sign-ups for newsletter

- Management of customer club/loyalty club

- Management of user accounts/profiles

- Participation in competitions and/or other events

- Send-outs of other marketing material, including invitations to events and allocation of discount codes

- Collection and evaluation of consumer reviews

- Overview of purchase history

- Statistics

- Other marketing initiatives

Please note that we will only use your personal data for marketing purposes with your explicit consent. The cookies we use on our online service are essential for us to provide you with the best user experience. One example of this is the cookie that enables you to log into your account on the website or one which allows you to create a wishlist on the site. Our cookie-preference cookie, described in the section ‘opt-out of receiving cookies’, is also essential. You may not be able to use our website without these cookies.

We utilise tracking cookies that monitor user activity when they are browsing products and other information provided on our website. We only use the device identification for this activity, and it allows us to create a better, more personalised shopping experience for users. In addition, it enables us to monitor the performance of our website and to improve functionalities and resolve any potential problems before they occur, as well to help develop enhancements for the new updates. The data is not used for any other purpose, and we do not sell or disclose information about your purchase history to third parties.
 

Transfer to other data controllers
In general, we do not transfer your personal data to a third party without your consent. However, information that is used for delivery of goods will be transferred to the shipping firm used by Link Logistics. Under specific circumstances and with reference to legislation, it might be necessary to transfer information to public authorities or the police. For example, information may be disclosed to the police in case of suspicion of credit card fraud.

In the case of a re-organisation, the full or partial sale of the company, any disclosure in such connection will be under current legislation for the processing of personal data.
 

Disclosure to data processors
Your personal data is disclosed to partners of Wood Wood who deliver services on behalf of Wood Wood, for example, newsletter providers. These partners only process the personal data on behalf of Wood Wood and under the instructions of Wood Wood.
 

Deletion of personal data
We will delete your personal data when we no longer need to process it concerning one or more of the objectives set out. However, the data may be processed and stored for a more extended period in anonymised form.
 

Cookies at woodwood.com
On woodwood.com, we use cookies to analyse how our website is used and to enhance and simplify your experience. Furthermore, we use cookies to execute orders on our webshop. The information provided in the statistics is anonymous and cannot be used to identify named users.
 

Security
We have implemented security measures to ensure that our internal procedures meet our high-security policy standards. Accordingly, we strive to protect the quality and integrity of your personal data.
 

Your rights
You have the right to object to the collection and further processing of your personal data. Furthermore, you have the right to have your personal data rectified, erased or blocked. Moreover, you have the right to request information about you that you have provided to us, and the right to have this information transmitted to another data controller (data portability).
 

Links to other websites etc.
Our website may contain links to other websites or integrated sites. We are not responsible for the contents of the websites of other companies or the practices of such companies regarding the collection of personal data. When you visit other sites, you should read the owners’ policies on the protection of personal data and other relevant policies.
 

Amendment of data etc.
If you want us to update, amend or delete the personal data that we have recorded about you, wish to get access to the data being processed about you, or if you have any questions concerning the above guidelines, you may contact us at [email protected]
 

Complaints
If you wish to appeal against the processing of your personal data, please contact us by email, telephone or letter as indicated in section 14 above. You may also contact the Data Protection Agency, Borgergade 28, 5., 1300 Copenhagen K. At Wood Wood data protection and confidentiality is a high priority. This privacy policy sets out clear guidelines for how Wood Wood processes your personal data. Further, we explain how we use the personal data that you leave and/or provide when you visit our website and use the various services on the website.