Return

Return policy

Web store:
We offer a 14-day full refund on all items bought on woodwood.com. It is only possible to return items to the web store, that are bought online. The money will be refunded to the original payment option within 14 days after the return arrives at our warehouse.

In store:
You can return items bought on woodwood.com in our physical stores, except our department in Illum and Wood Wood MUSEUM. Items bought in Wood Wood in Illum can only be returned or exchanged in Illum, while items bought in Wood Wood MUSEUM can only be returned or exchanged in Wood Wood MUSEUM.

In our stores, you can exchange the items for other products, receive a voucher for future purchases in one of our stores, or get a refund. Remember to bring the order confirmation, received on e-mail, where the price of the items is stated. If the items to be returned are received as a gift, please ask the person you received the gift from to provide you with the order confirmation.

Returns are only accepted if the following conditions are met:

  • The items must be returned within 14 days of the delivery date
  • The items must be in their original, unused, unaltered, and unwashed condition
  • The items must be returned with their original tags and packaging

Footwear must be returned with their dust bag (if included), protective paper, and original shoe box, as these are considered essential parts of the product. To prevent damage during transport, please place the shoe box inside a shipping box.
Intimate apparel and swimwear (including, but not limited to lingerie, boxers, briefs, swimsuits, and bikini bottoms) must be returned with their original hygienic protective strip still intact.

Register your return

If you wish to return your online order, please register the return in our return portal below. Follow the simple steps to receive your return label and return form on e-mail, which are easily printable.



The cost of shipping can be seen below, and will be deducted from your refund, when the return is processed.
Remember to choose the original shipping method when you register your return.

Denmark – Free
Germany – 7 EUR
United Kingdom – 10 GBP*
Norway – 200 NOK*
Sweden – 200 SEK
EU – 20 EUR
USA – 30 USD
Rest of world – 45 USD

*Return orders from the UK and Norway require three copies of the invoice to be attached to the outside of the package. Please contact us at [email protected] if you wish to return from the UK or Norway, as we will provide you with all relevant documents.

If you do not wish to use our return label, you will find our return address below.
Remember to select business delivery, to make sure that the package is delivered directly to our warehouse within operating hours. We are not able to collect packages from a post office or parcel shop.

If an order is returned from a country outside the EU, three copies of your invoice with the required customs declaration must be attached to the outside of the package, to avoid other customs duties.

Return address: 
Wood Wood Webstore
Searunner A/S
Edisonvej 5, port 18-21
7100 Vejle 
Danmark