Return

We offer a 14-day full refund on all items bought on woodwood.com. It is only possible to return items to the web store, that are bought online.
The money will be refunded to the original payment option within 14 days after the return arrives at our warehouse.

Returns are only accepted if the following conditions are met:

  • The items must be returned within 14 days of the delivery date
  • The items must be in their original, unused, unaltered, and unwashed condition
  • The items must be returned with their original tags and packaging

Footwear must be returned with their dust bag (if included), protective paper, and original shoe box, as these are considered essential parts of the product. To prevent damage during transport, please place the shoe box inside a shipping box.
Intimate apparel and swimwear (including, but not limited to lingerie, boxers, briefs, swimsuits, and bikini bottoms) must be returned with their original hygienic protective strip still intact.

Register your return

If you wish to return your online order, please register the return in our return portal in the link below. Follow the simple steps to receive your return label and return form on e-mail, which are easily printable.

RETURN PORTAL

The cost of shipping can be seen below, and will be deducted from your refund, when the return is processed.
Remember to choose the original shipping method when you register your return.

Denmark – Free
Germany – 7 EUR
Netherlands - 10 EUR
United Kingdom – 10 GBP
Sweden – 150 SEK
EU – 20 EUR
USA/Rest of world – 30 USD

If you do not wish to use our return label, you will find our return address below.
Remember to select business delivery, to make sure that the package is delivered directly to our warehouse within operating hours. We are not able to collect packages from a post office or parcel shop.

If an order is returned from a country outside the EU and you do not use our return service, three copies of your invoice with the required customs declaration must be attached to the outside of the package, to avoid other customs duties.

Return address: 
Wood Wood Webstore
Searunner A/S
Edisonvej 5, port 18-21
7100 Vejle 
Danmark