Privacy Policy

Welcome to the Wood Wood webstore.

This website is owned and run by Carrington Retail ApS (‘we’, ‘our’, ‘us’).  The term ‘our online services’ refers to woodwood.com. If you use our online service, we will refer to you using the terms’ user’, ‘visitor’, ‘you’, ‘your’, ‘yours’ in this policy.

At Wood Wood data protection and confidentiality is a high priority. This privacy policy sets out clear guidelines for how Wood Wood processes your personal data. Further, we explain how we use the personal data that you leave and/or provide when you visit our website and use the various services on the website.
 

Data controller and contact information
This website is operated and owned by:

Carrington Retail Aps.
Nørrebrogade 106
2200 Kbh N
Denmark

[email protected]
+45 3535 6264
 

Collection of personal data
You will always be informed in connection with collection of personal data about you. The personal data collected by us may include, for instance, your name, your email address, and similar identification data, information about an online purchase and about your navigation on the website. In connection with the submission of your data it will always be stated whether the submission is voluntary or necessary for completing the desired action, such as the completion of a transaction in our web shop.

Your personal data is collected in one or several of below cases:

- When you buy goods online at woodwood.com

- When you sign up for Wood Wood newsletter

- When you create a client account at woodwood.com

- When you sign up for Wood Wood Club (either online or in Wood Wood stores)

- When you participate in one of Wood Wood competitions/raffles

If you use your email address in more than one of the above cases, your personal data will only be collected and registered in one place. This way your information is already stored when you shop at us, and you will not receive the same marketing material from Wood Wood more than once.
 

Use of personal data
Personal data is collected and will be used in connection with:

- Completion of orders in our web shop

- Sign-ups for newsletter

- Management of customer club/loyalty club

- Management of user accounts/profiles

- Participation in competitions and/or other events

- Send-outs of other marketing material, including invitations to events and allocation of discount codes

- Collection and evaluation of consumer reviews

- Overview of purchase history

- Statistics

- Other marketing initiatives

Please note that we will only use your personal data for marketing purposes with your explicit consent. The cookies we use on our online service are essential for us to provide you with the best user experience. One example of this is the cookie that enables you to log into your account on the website or one which allows you to create a wishlist on the site. Our cookie-preference cookie, described in the section ‘opt-out of receiving cookies’, is also essential. You may not be able to use our website without these cookies.

We utilise tracking cookies that monitor user activity when they are browsing products and other information provided on our website. We only use the device identification for this activity, and it allows us to create a better, more personalised shopping experience for users. In addition, it enables us to monitor the performance of our website and to improve functionalities and resolve any potential problems before they occur, as well to help develop enhancements for the new updates. The data is not used for any other purpose, and we do not sell or disclose information about your purchase history to third parties.
 

Transfer to other data controllers
In general, we do not transfer your personal data to a third party without your consent. However, information that is used for delivery of goods will be transferred to the shipping firm used by Link Logistics. Under specific circumstances and with reference to legislation, it might be necessary to transfer information to public authorities or the police. For example, information may be disclosed to the police in case of suspicion of credit card fraud.

In the case of a re-organisation, the full or partial sale of the company, any disclosure in such connection will be under current legislation for the processing of personal data.
 

Disclosure to data processors
Your personal data is disclosed to partners of Wood Wood who deliver services on behalf of Wood Wood, for example, newsletter providers. These partners only process the personal data on behalf of Wood Wood and under the instructions of Wood Wood.
 

Deletion of personal data
We will delete your personal data when we no longer need to process it concerning one or more of the objectives set out. However, the data may be processed and stored for a more extended period in anonymised form.
 

Cookies at woodwood.com
On woodwood.com, we use cookies to analyse how our website is used and to enhance and simplify your experience. Furthermore, we use cookies to execute orders on our webshop. The information provided in the statistics is anonymous and cannot be used to identify named users.
 

Security
We have implemented security measures to ensure that our internal procedures meet our high-security policy standards. Accordingly, we strive to protect the quality and integrity of your personal data.
 

Your rights
You have the right to object to the collection and further processing of your personal data. Furthermore, you have the right to have your personal data rectified, erased or blocked. Moreover, you have the right to request information about you that you have provided to us, and the right to have this information transmitted to another data controller (data portability).
 

Links to other websites etc.
Our website may contain links to other websites or integrated sites. We are not responsible for the contents of the websites of other companies or the practices of such companies regarding the collection of personal data. When you visit other sites, you should read the owners’ policies on the protection of personal data and other relevant policies.
 

Amendment of data etc.
If you want us to update, amend or delete the personal data that we have recorded about you, wish to get access to the data being processed about you, or if you have any questions concerning the above guidelines, you may contact us at [email protected]
 

Complaints
If you wish to appeal against the processing of your personal data, please contact us by email, telephone or letter as indicated in section 14 above. You may also contact the Data Protection Agency, Borgergade 28, 5., 1300 Copenhagen K. At Wood Wood data protection and confidentiality is a high priority. This privacy policy sets out clear guidelines for how Wood Wood processes your personal data. Further, we explain how we use the personal data that you leave and/or provide when you visit our website and use the various services on the website.