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CUSTOMER SERVICE
Monday to Friday 09:00 - 17:00 CET

Email: webstore@woodwood.com
Phone: +45 3535 6264

If you have any sort of enquiries, please feel free to contact us
More information
Location: United States
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RETURNS & EXCHANGES


Free Return Denmark
If you wish to return your purchase, just follow these easy steps:

1. Place the items you wish to return in the original shipping box.
2. Complete the Returns Form and place it in the box.
3. Attach the Returns Label to the outside of the box and return it to your nearest postoffice.
4. After your return arrives we will issue a refund to your account within 14 working days.
5. You receive a refund receipt email.


Return Germany & UK
If you wish to return your purchase, just follow these easy steps:

1. Place the items you wish to return in the original shipping box.
2. Complete the Return Form and place it in the box.
3. Contact our Customer Service if you wish to use our return service (Price EUR 7, GBP 10)
4. Attach the Returns Label to the outside of the box and call your local UPS service to arrange a pick up.
5. After your return arrives we will issue a refund to your account within 14 working days.
6. You receive a refund receipt email.


Return United States
If you wish to return your purchase, just follow these easy steps:

1. Place the items you wish to return in the original shipping box.
2. Complete the Return Form and place it in the box.
3. Contact our Customer Service if you wish to use our return service (Price USD 30)
4. Attach the Returns Label to the outside of the box and call your local UPS service to arrange a pick up.
5. After your return arrives we will issue a refund to your account within 14 working days.
6. You receive a refund receipt email.


Return within the EU
If you wish to return your purchase, just follow these easy steps:

1. Place the items you wish to return in the original shipping box.
2. Complete the Return Form and place it in the box.
3. Contact our Customer Service if you wish to use our return service (Price EUR 20)
4. Attach the Returns Label to the outside of the box and call your local UPS service to arrange a pick up.
5. After your return arrives we will issue a refund to your account within 14 working days.
6. You receive a refund receipt email.


Return Rest of the World:
If you wish to return your purchase, just follow these easy steps:

1. Place the items you wish to return in the original shipping box.
2. Complete the Return Form and place it in the box.
3. Contact our Customer Service if you wish to use our return service (Price EUR 40)
4. Attach the Returns Label to the outside of the box and call your local UPS service to arrange a pick up.
5. After your return arrives we will issue a refund to your account within 14 working days.
6. You receive a refund receipt email.



Exchanges

Purchased items are exchangeable into a different size and color. All exchanges are based on stock availability and are shipped to you free of charge. Should you be interested in an alternative style, please return your item/s to us and simply purchase the new piece separately at woodwood.com

Sale items are not exchangeable but can be returned for a full refund.



Exchanges in W.W. Stores

In our stores you have the possibility of exchanging items bought on woodwood.com. You may exchange to a different item, get a gift certificate or get a refund.
If you wish to return an item bought online in one of our stores, the used creditcard for purchase will be credited within 14 days.

Please print and bring the receipt you received via email when you placed your order. If the item is a gift, you will have to ask the person who gave it to you for the receipt.